FAQ

General

Can I buy a Crossroad Books Gift Voucher?

Yes you can! As we use PayPal to process our instant sales over the Internet, you can buy a PayPal gift voucher for a friend. They will receive your gift voucher in their email and can print it off if they want to. The voucher can be redeemed by paying for an item with PayPal or by presenting the printed gift voucher in our store.

If you'd like to buy a gift voucher for a friend click the button below to start the process:

Why should I sign up with Crossroad Books?

By creating an account at Crossroad Books you will be able to shop faster, be up-to-date on an order's status, and keep track of the orders you have previously made.

Also Crossroad Books has new titles and replacement stock coming in to the shop and online all the time and we would like to keep you informed about what is happening. If you sign in, we will be able to do this.

Can I pre-purchase incoming stock items?

Yes. When we know that stock is on its way (often by sea to keep the costs as low as possible) we enter the stock onto the website. When you put it in your shopping trolley you will be notified of the estimated date of arrival. You will be able to purchase that book and guarantee a copy for yourself when it is received at Crossroad Books. No need to spend any more time searching!

What if I don't want to pay online?

We are happy to offer you three different ways to shop:

Three ways to shop

  • Click: You can shop online if you are happy to do so. As all of our online credit card payments are processed through PayPal you can be confident that your payment information will be kept safe and secure.
  • Call: If you've found what you're looking for but you don't want to pay online, then please call us on (03) 9888 4193 between 10.30am and 6.00pm on a business day and we will process your order and credit card payment over the phone.
  • Visit: If you want to come and see our large range of books for yourself you are more than welcome. You can find our store at the address below. At present, we are normally open from 10.30am until 6.00pm on business days, but if you need to come at another time, or if you want to make sure that we're open, please call in advance.

    373 Canterbury Road Surrey Hills, VIC Australia, 3127

Privacy

What is Crossroad Books' Privacy Policy?

Crossroad Books values your privacy and only uses the personal information you provide for the purpose of processing your orders or enquiries. It does not disclose, sell, transmit or pass on your personal details to any marketing companies or to any other third parties without your consent. Your private information is treated with strict confidentiality and will not be used for any other purpose.

Payment

How can I pay?

Online you can pay by 4 basic methods:

  1. Visa or Mastercard via Paypal
    This does not require you to signup for a Paypal account. We use this facility because it is safe, secure and efficient. Paypal is a large multi-national organisation that facilitates online transactions for more than 70 million customers world-wide. Through them we accept payments in Australian Dollars. When you make a Paypal payment you will be temporarily redirected to the secure Paypal site for credit card processing and you will be returned to Crossroad Books once your payment has been confirmed. We will ship your order within 2 working days of our receiving it.
  2. Cheque / Money Order
    If you prefer not to pay via credit card you can mail a cheque or money order to our head office. Once the payment is cleared your order will be shipped on the next working day.
  3. Direct Deposit
    You can make a direct deposit into the Crossroad Books bank account for the amount of your order. When doing this please include the order number you receive via email in the description of your transaction. This will enable us to verify your payment quickly and despatch your order promptly. The bank account details are:
    Account name: CROSSROAD BOOKS
    BSB: 063113
    Account number: 10520288
  4. Cash / EFTPOS
    Customers picking up their purchases from our store can pay by Cash or EFTPOS at the store.

Shipping

Can I pick up myself rather than have the items shipped?

Yes. You can pick up from our store at: 373 Canterbury Road Surrey Hills, VIC Australia, 3127, directly opposite the Coles Express petrol station (usually between 10.30am and 6.00pm on business days, but please phone ahead on (03) 9888 4193 to ensure someone will be in)

If you choose to pick up your order, and have not already paid via PayPal or Direct Deposit, then payment can be made by cash, bank cheque, or by EFTPOS at the time of pick up (please select the Cheque/Money Order payment option during Checkout). Ordinary cheques can be accepted in some cases, but only with prior agreement.

What if I want my order delivered outside Australia?

That's no problem at all. We ship goods all over the world.

Just add items to your shopping cart and then get a shipping quote to see your shipping options. We offer a range of options including Express Post, Air Mail and Sea Mail.

How is Shipping & Handling calculated?

International Shipping

For international orders, shipping & handling costs are based on three factors: weight, distance and speed. To work out how much international shipping will cost you, please add items to your shopping cart and use the handy estimator on the shopping cart page to get a quick shipping quote.

Shipping within Australia

Shipping within Australia is calculated based on the total value of your order. It's really simple and it makes lots of sense. If you buy more, we reward you with cheaper shipping and handling. See the table below.

Total order value Shipping & Handling
up to $75.00 $9.95
up to $150.00 $6.95
more than $150.00 Free!

Get a real estimate

If you want to know how much shipping you are likely to pay for your order just add items to your shopping cart and use the shipping estimator to get a shipping quote.